"We're a 3rd time customer of WSC. They installed the prior 2 versions of our 9-1-1 system for one of the telcos. This CPE cycle -- though we bought the other major 9-1-1 brand through a different telco -- we asked for WSC services. That includes WSC's 24x7 remote support and a WSC dedicated tech in our region for 19 PSAPs. They do the job right, with well dressed installs properly integrated into all other systems, CAD, Radios, and Recorders. They know what to do and what not to do regarding PSAP operations. I don't worry about outages at night or when I'm on travel. I highly recommend Western States Communications."
Stephen Tice, Assistant 9-1-1 Director / Lower Rio Grande Valley Development Council
"We have had in the past and continue in the present to have excellent support from WSC for all technical support issues at our eleven PSAPS when and if needed . Their product knowledge, and on-site technical help have surpassed our expectations. Their preventative maintenance program is very thorough and complete. We have confidence that when WSC provides us with their technical answers or recommendations regarding each of our PSAPs that the information is accurate, timely, and in the best interest of us, the customer."
Forrest Anderson, 9-1-1 Director / Middle Rio Grande Development Council
"Midland Emergency Communication District (MECD) has contracted with Western States Communications, Inc. (WSCI) for the past four years to provide maintenance on our CML ECS1000 and Rescue Star equipment as well as our Sentinel Stats program. We are very satisfied with the service provided by WSCI. Response to issues is timely, routine maintenance is performed on a regular basis, and coordination with our Telco and equipment vendor is outstanding. We find the monthly trouble report log they provide extremely beneficial. WSCI’s technical support staff is easy to work with, knowledgeable, and willing to assist whenever needed."
Joyce Britcher, Former Director of Communications / Midland Emergency Communications District
"Motorola has utilized the services of WSC for the past several years now in the roles of implementation, technical support and system maintenance. WSC is known in the industry for their stellar performance and a 'Do it Right the first time' attitude. The decision to partner with WSC in these various capacities has proven to be successful for Motorola because of WSC's experience, expertise, and attention to total customer satisfaction in the field of 9-1-1. Our history with WSC has and continues to be a positive relationship."
Larry Escalona, Former North American Director of Service Delivery / Motorola
"I am very pleased with our relationship with WSC. They always respond in a timely manner. The techs are all so knowledgeable and they are always courteous to the dispatchers and keep in mind how busy they are. Many times I have asked them to work on items outside of our contracts and they take on the projects without question. I always feel that the problem will be taken care of as soon as I place the call to WSC."
Tommy Keesee, 9-1-1 Director / Nortex Regional Planning Commission
"We’ve been a customer of WSC since 2005 and are extremely satisfied. From equipment installation, remote monitoring, and preventative maintenance, WSC provides exceptional service. They are truly dedicated to 9-1-1 and it shows in their work. I would definitely recommend Western States Communications to anyone looking for a high quality 9-1-1 service provider."
Jesse Harrison, Former 9-1-1 Director / South Texas Development Council
"WSC is in the business of 911, it's not a side-job, it's their first job. They have highly trained, dedicated technicians who know all aspects of the 911 system and have always met our installation, repair, and training needs. WSC provides semi-annual preventative maintenance checks as well as monthly trouble reports that are very useful in my reporting and data tracking. They deliver all the services on time and per the contract. I would highly recommend WSC, as the service provider of choice, to any agencies looking for quality service and support after the sale."
Joe Rogers, 9-1-1 Director / West Central Texas Council of Governments